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Call us for all your car needs! 770-495-0909

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 770-495-0909 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • O'Reilly Auto Parts
  • World Pac
  • ALL-DATA
  • Mitchell1
  • Car Care Aware

Testimonials

  • The owner is so nice and genuinely cares about his customers and their vehicles. My family has brought all of our 4 cars here and past cars and I won't trust anyone else with my cars but them. They won't tell you to come get it until it's up to their own professional standard and you don't get that kind of service other places. They don't haggle you into getting more done than you need and always have great prices. I truly appreciate all the work they have done for my family and any one I have referred to them.
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  • Great service and great people. The work I needed done was done timely and at a great price. Will use again and will recommend. Thank you.
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  • Tom and the guys are great! They have helped figure out our car problems when even the dealer couldn't. They never talked down to me, "a woman", and made sure I understood what was what. Highly recommend them to everyone I know.
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  • Friendly and prompt with their service. This is important because I have someone ill at home and cannot be away for long.
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  • Tom and the folks at D.C. Auto are simply the best. I've had a good bit of work done on my vehicles over the years and have always been treated well. They're honest, thoroughly explain the problem and charge reasonable prices; everything that you could ask for in a mechanic.
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  • Been a DC Auto customer for almost 6 years now. Tom and his crew are top people - never disappointed. Always upfront and honest. Never "pushed" an addon or any sorts like that. One can only smile at a couple of pointed and personal reviews here. Never had "that" problem at DC Auto. Would recommend.
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  • Always helpful, always cheerful. Honest estimates, and won't recommend work that isn't needed. If the problem falls outside of their ability, they will tell you right up front. I've taken multiple cars there for years and have never had a problem.
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  • I have been going to DC Auto since it first opened. The staff is highly knowledgeable and courteous. Tom is one of the most honest men I know. He is highly ethical and never tries to "up-sell." The work is always superior. After all these years I can't see myself going to any other auto service company.
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  • Awesome service at a great price. Always stands behind his work. Tom runs a great shop with great employees and always a smile and a story. Honest no gimmicks what all businesses should be.
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  • I have been a customer with DC Auto for close to four years. I have NEVER had an unpleasurable experience. They know who I am when I pull in and do their very best to keep me and my family safe on the road! The crew at DC Auto is outstanding and the customer service is phenomenal.
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  • 5 stars...the guys at DC Auto have taken care of our family's cars since they opened. I just brought in my 2005 Honda Pilot with an oil leak. They found the leaky oil pan and replaced it. Not surprising on a 205,000 vehicle - drain plug was getting stripped out. She STill runs like new because I keep it maintained (at DC Auto). Fact is they do great work, they're honest and prices are good. No stupid high pressure. I trust them. Highly recommend.
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  • Fantastic service shop my husband and I (as well as several friends we recommended them to) have used for years. I know "honesty" isn't often a word associated with car mechanics but Tom and Rob have always shot us straight about our vehicles, and I know it to be true because several times, their advice to us has actually cost them a repair job (and saved us money). They typically get us scheduled same day or maybe the next, and the turnaround time is speedy. For hometown feel, honest opinions about your car, great service techs and reasonable prices, use DC Auto.
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  • DC Auto is the what every car repair shop should be. These guys are great! They easily find what is wrong and fix it in a timely manner. The other reason I will refer anyone here is because their pricing is very reasonable. This place is better than others and WILL NOT overcharge you for every little and last thing. Go to this place for any car maintenance big or small. Tom and Robert in particular are who I would suggest, although everyone on staff is very good.
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  • 10/10. Would recommend. Personable and knowledgeable mechanics that don't try to rip you off. Great quality work for reasonable pricing.
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