Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 770-495-0909 or make an appointment online!
DC Auto has been taking care of my Fiat 500x for the past year. They have been prompt, very professional, and honest. The first service they did was replacing an engine mount bracket. The part arrived quickly and their techs worked on it just as quick. They also put in a new battery and have done my oil changes. All at a very fair price and with outstanding customer service. You can always count on Dave and Ron for there professional honest opinion on the needs of your vehicle.
Silvia M. Videla, 07/31/2021
D.C. Auto has always been professional with outstanding service. I have taken my wife's vehicle as well as my own there for normal maintenance and if a major problem occurred. Everything is done in a timely manner, and you will receive the honest truth about what is going on with your vehicle. Also the past couple of days I have taken vehicles there for a pre-purchase inspection and if anything is wrong with the vehicle they will even show you the issues with the vehicle in the bay. Their mechanics are spot on, and Dave and Ron are the best.
Mark Kolczynski, 07/31/2021
Dave is the man!
Nick Giles, 07/31/2021