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AUTONET TV

What You Need to Know from Your D.C. Auto Service Advisor

Posted October 13, 2019 11:27 AM

Suwanee drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.

If your service advisor at D.C. Auto uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your D.C. Auto service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Suwanee drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Suwanee service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Suwanee have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

D.C. Auto
7120 McGinnis Ferry Rd.
Suwanee, GA 30024
(770) 495-0909

 



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Testimonials

  • Friendly and prompt with their service. This is important because I have someone ill at home and cannot be away for long.
    -Carroll Klingensmith

  • Tom and the folks at D.C. Auto are simply the best. I've had a good bit of work done on my vehicles over the years and have always been treated well. They're honest, thoroughly explain the problem and charge reasonable prices; everything that you could ask for in a mechanic.
    -Tony D.

  • Been a DC Auto customer for almost 6 years now. Tom and his crew are top people - never disappointed. Always upfront and honest. Never "pushed" an addon or any sorts like that. One can only smile at a couple of pointed and personal reviews here. Never had "that" problem at DC Auto. Would recommend.
    -Raju S.

  • Always helpful, always cheerful. Honest estimates, and won't recommend work that isn't needed. If the problem falls outside of their ability, they will tell you right up front. I've taken multiple cars there for years and have never had a problem.
    -Charles P.

  • I have been going to DC Auto since it first opened. The staff is highly knowledgeable and courteous. Tom is one of the most honest men I know. He is highly ethical and never tries to "up-sell." The work is always superior. After all these years I can't see myself going to any other auto service company.
    -Louis C.

  • Awesome service at a great price. Always stands behind his work. Tom runs a great shop with great employees and always a smile and a story. Honest no gimmicks what all businesses should be.
    -Ron T.

  • I have been a customer with DC Auto for close to four years. I have NEVER had an unpleasurable experience. They know who I am when I pull in and do their very best to keep me and my family safe on the road! The crew at DC Auto is outstanding and the customer service is phenomenal.
    -Jessica R.

  • 5 stars...the guys at DC Auto have taken care of our family's cars since they opened. I just brought in my 2005 Honda Pilot with an oil leak. They found the leaky oil pan and replaced it. Not surprising on a 205,000 vehicle - drain plug was getting stripped out. She STill runs like new because I keep it maintained (at DC Auto). Fact is they do great work, they're honest and prices are good. No stupid high pressure. I trust them. Highly recommend.
    -Jerry M.

  • Fantastic service shop my husband and I (as well as several friends we recommended them to) have used for years. I know "honesty" isn't often a word associated with car mechanics but Tom and Rob have always shot us straight about our vehicles, and I know it to be true because several times, their advice to us has actually cost them a repair job (and saved us money). They typically get us scheduled same day or maybe the next, and the turnaround time is speedy. For hometown feel, honest opinions about your car, great service techs and reasonable prices, use DC Auto.
    -Megan H.

  • DC Auto is the what every car repair shop should be. These guys are great! They easily find what is wrong and fix it in a timely manner. The other reason I will refer anyone here is because their pricing is very reasonable. This place is better than others and WILL NOT overcharge you for every little and last thing. Go to this place for any car maintenance big or small. Tom and Robert in particular are who I would suggest, although everyone on staff is very good.
    -Dan C.

  • 10/10. Would recommend. Personable and knowledgeable mechanics that don't try to rip you off. Great quality work for reasonable pricing.
    -Kaylee M.