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Call us for all your car needs! 770-495-0909

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • O'Reilly Auto Parts
  • World Pac
  • ALL-DATA
  • Mitchell1
  • Car Care Aware

Testimonials

  • Tom and the folks at D.C. Auto are simply the best. I've had a good bit of work done on my vehicles over the years and have always been treated well. They're honest, thoroughly explain the problem and charge reasonable prices; everything that you could ask for in a mechanic.
    -Tony D.

  • Been a DC Auto customer for almost 6 years now. Tom and his crew are top people - never disappointed. Always upfront and honest. Never "pushed" an addon or any sorts like that. One can only smile at a couple of pointed and personal reviews here. Never had "that" problem at DC Auto. Would recommend.
    -Raju S.

  • Always helpful, always cheerful. Honest estimates, and won't recommend work that isn't needed. If the problem falls outside of their ability, they will tell you right up front. I've taken multiple cars there for years and have never had a problem.
    -Charles P.

  • I have been going to DC Auto since it first opened. The staff is highly knowledgeable and courteous. Tom is one of the most honest men I know. He is highly ethical and never tries to "up-sell." The work is always superior. After all these years I can't see myself going to any other auto service company.
    -Louis C.

  • Awesome service at a great price. Always stands behind his work. Tom runs a great shop with great employees and always a smile and a story. Honest no gimmicks what all businesses should be.
    -Ron T.

  • I have been a customer with DC Auto for close to four years. I have NEVER had an unpleasurable experience. They know who I am when I pull in and do their very best to keep me and my family safe on the road! The crew at DC Auto is outstanding and the customer service is phenomenal.
    -Jessica R.

  • 5 stars...the guys at DC Auto have taken care of our family's cars since they opened. I just brought in my 2005 Honda Pilot with an oil leak. They found the leaky oil pan and replaced it. Not surprising on a 205,000 vehicle - drain plug was getting stripped out. She STill runs like new because I keep it maintained (at DC Auto). Fact is they do great work, they're honest and prices are good. No stupid high pressure. I trust them. Highly recommend.
    -Jerry M.

  • Fantastic service shop my husband and I (as well as several friends we recommended them to) have used for years. I know "honesty" isn't often a word associated with car mechanics but Tom and Rob have always shot us straight about our vehicles, and I know it to be true because several times, their advice to us has actually cost them a repair job (and saved us money). They typically get us scheduled same day or maybe the next, and the turnaround time is speedy. For hometown feel, honest opinions about your car, great service techs and reasonable prices, use DC Auto.
    -Megan H.

  • DC Auto is the what every car repair shop should be. These guys are great! They easily find what is wrong and fix it in a timely manner. The other reason I will refer anyone here is because their pricing is very reasonable. This place is better than others and WILL NOT overcharge you for every little and last thing. Go to this place for any car maintenance big or small. Tom and Robert in particular are who I would suggest, although everyone on staff is very good.
    -Dan C.

  • 10/10. Would recommend. Personable and knowledgeable mechanics that don't try to rip you off. Great quality work for reasonable pricing.
    -Kaylee M.